BrowID™ Brow Wax

You have ​14 days to return an item from the date you received it.

Your item must be unused, in the same condition that you received it and in the original packaging. The seal on the box must not be broken or tampered with in any way.

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your original method of payment.

Please allow up to 10 days for the refund to be processed (plus an extra 3-5 working days depending on your bank processing times).

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non​-refundable.

We'll do our best to get your purchase to you quickly. Orders are processed within 2-3 working days (excluding bank holidays and weekends) and will be sent via Royal Mail 1st Class Signed For, please allow extra days for delivery ontop of the processing time.

Orders may be further delayed during busy times. If there is a significant delay in shipment of your order, we will contact you via email.

 

Shipment Confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your Royal Mail tracking number. 

 

Collection

If you live local to Eastbourne, East Sussex and have selected 'collection' as your shipping option please allow three working days for your order to be processed. You will receive an email once your parcel is ready to be collected, please then reply to the email to arrange a suitable collection date and time from the salon. 

 

Damages

Features Beauty is not liable for any products damaged or lost during shipping. In this instance please file a claim with Royal Mail, if you have received the item damaged ensure you have taken pictures as proof.

 

International Orders

If you're overseas and would like to make an order please get in touch for a postage quote. Features Beauty is not responsible for any overseas customs and taxes. All fees imposed during or after shipping are the responsibility of the customer.